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« How to answer a question you can't answer | Main | Time vs. Money »

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Comments

David Maister

Wonderful list. Do check out my book THE TRUSTED ADVISOR which addresses the same issues and also provides checklists.

Michael

From my experience there is going to be many variables effecting the results, not just the obvious cultural differences. Things like:

- Personal preference (strictly keeping business and personal lives separated)
- Organizational (some frown on, or outright ban employees from giving or receiving gifts, dinners etc)
- Goals for the relationship (maybe the manager actually wants a yes man)
- Legal (there might be a legal obligation to explain, or not, certain parts during the process)

So some of these might be absolutely required and be deal breakers if they are not there. Others will be entirely optional.

And to build on your list, I hope you ask "how do I demonstrate [insert macro level behaviour here] to a stranger" in your survey...

Steven Pearce

Michael - the question you ask is very much what the survey is all about. How DO you demonstrate your integrity to a stranger. Professionals will doubtless dismiss many of the behaviours enumerated here; "this stuff is all superficial" etc. Fact is, these things are all your clients have to go on. So at the risk of undermining my own work of the past 5 years, I'm really keen to find out which, if any, really matter. And sure, everyone who replies is going to have their own take - but the trends I think will be interesting.

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